In today’s competitive automotive market, 92% of customer interactions still happen over the phone, and 62% of buyers say a poor call experience will drive them to another dealership. That’s why more automotive businesses are turning to call center outsourcing. Partnering with expert customer service outsourcing companies allows you to manage calls, book appointments, and follow up on leads without overloading your team. These services improve response times, reduce missed opportunities, and scale support on demand. If you’re looking to outsource customer service for your automotive business, this blog is for you. We’ll break down how it works, its benefits, and the top providers in 2025.
What is Automotive Call Center Outsourcing?
Call center outsourcing means giving your customer calls and support tasks to another company that specializes in this work. For automotive businesses like dealerships or service centers, this helps save time and effort. Instead of hiring and training a full team, you get trained agents who already know how to handle customer service. They talk to your customers, book appointments, answer questions, and even follow up on sales leads. This lets your team focus on what they do best, selling and servicing vehicles.
Many companies now use contact center outsourcing services to improve service quality, reduce costs, and stay available for customers around the clock. It’s a smart way to grow without stretching your staff.
Why Outsource Your Automotive Call Center Operations?
Call center outsourcing helps automotive businesses improve service, save money, and run more smoothly. One bad call or slow response can push a customer to another dealer. But when you outsource customer service, trained agents handle calls, answer questions, book appointments, and follow up with leads. These agents are skilled, polite, and work just like your in-house team, often better. You don’t need to spend time hiring or training them, and they can handle customer issues around the clock.
Many automotive call center outsourcing companies offer flexible plans. You can scale up during busy seasons or slow down when needed. These providers use advanced tools like call tracking, CRM software, and cloud phone systems to ensure every customer interaction is recorded and optimized for performance. That means you offer professional support without buying extra tools or tech. Overall, outsourcing companies for call centers help you protect your reputation, improve customer satisfaction, and grow your business, without putting extra pressure on your staff or budget.
Top Automotive Call Center Outsourcing Companies for 2025
Choosing the right call center outsourcing company can help your dealership improve service, handle more leads, and operate more efficiently, without building an in-house team from scratch. Below are the best customer service outsourcing companies for automotive businesses in 2025.
1. Spyne
Spyne retail AI provides a modern call center outsourcing solution built specifically for used car dealerships. With AI-enabled workflows, 24/7 support, and seamless CRM integration, Spyne helps you outsource customer service while staying in control. From test drive bookings to lead follow-ups, their contact center outsourcing services are tailored for automotive workflows.
Pros:
- AI-powered call routing and smart lead follow-up
- 24/7 support with multilingual capabilities
- Integrated with your CRM, inventory tools, and website chat
- Agents trained in auto services, sales, and financing queries
- Scalable packages to fit growing or seasonal needs
Cons:
- Currently focused on automotive, not other industries
Price: Custom pricing based on call volume, services, and tools used.
2. Helpware
Flexible Contact Center Outsourcing for Modern Teams
Helpware provides scalable customer service outsourcing services for fast-growing brands. Their hybrid teams offer front-line customer support and back-office assistance, ideal for expanding auto businesses.
Pros:
- Easily scale support teams
- Multichannel and back-office coverage
- Remote-first operations
Cons:
- May require onboarding time to fully understand automotive workflows
Price: Custom based on scope
3. SupportYourApp
Secure, Tech-Focused Outsourced Customer Support
SupportYourApp is a top choice for car marketplaces and auto tech platforms that want secure, multilingual customer care outsourcing companies. They’re PCI and ISO-certified with 24/7 live agent support.
Pros:
- Global support with 50+ languages
- High data security standards
- Great for app-based customer experiences
Cons:
- May not suit traditional dealership models
Price: Custom pricing
4. Teleperformance
Enterprise-Scale Contact Center in Outsourcing
Teleperformance offers global contact center outsourcing services with advanced AI support, making it ideal for large dealerships or OEMs. With over 400,000 agents, it can support even the most complex customer journeys.
Pros:
- Omnichannel and AI-ready
- Industry-specific expertise
- Trusted by top global auto brands
Cons:
- It may be too enterprise-focused for small to mid-size dealerships
Price: Custom enterprise pricing
5. Wing Assistant
Affordable Outsourced Customer Service for Small Dealers
Wing is a great solution for small dealerships looking to outsource customer care affordably. Their virtual assistants manage calls, appointments, and CRM updates without requiring a large investment.
Pros:
- Cost-effective monthly plans
- Covers routine dealership tasks
- Supports inbound and outbound calling
Cons:
- May not handle complex support or high-volume needs
Price: Starts at subscription level
6. TELUS International
TELUS International delivers high-volume call center services outsourcing across 32 countries and 50+ languages. Their digital-first support is trusted by top brands in the automotive and tech spaces.
Pros:
- Broad international coverage
- Digital and live agent blend
- AI-driven analytics
Cons:
- May prioritize digital CX over traditional phone support
Price: Custom pricing
7. Global Response
Global Response offers outsourced customer support with a human-first approach. Their agents specialize in multichannel CX and serve the automotive sector with HIPAA and PCI compliance.
Pros:
- 40+ years of experience
- Full-service multilingual support
- Strong data privacy standards
Cons:
- It may be cost-prohibitive for startups or budget-focused dealerships
Price: Custom pricing
8. Working Solutions
US-Based Contact Center Outsourcing for Automotive Brands
Working Solutions provides flexible outsourcing of customer service with over 150,000 remote agents. They’re known for high-quality voice support, chat, and CX analytics.
Pros:
- Large US-based agent network
- Strong CRM and analytics integrations
- Great NPS and SLA adherence
Cons:
- It may not be ideal for global customer support coverage
Price: Custom pricing
9. TeleDirect
On-Demand Contact Center Outsourcing Company
TeleDirect offers pay-as-you-go call center outsourcing in the US. It’s ideal for seasonal dealerships or auto brands that need high flexibility in call volume management.
Pros:
- No monthly contracts
- Flexible, on-demand model
- Multilingual US-based agents
Cons:
- It may become expensive during call volume spikes
Price: Pay-as-you-go pricing
10. LiveOps
LiveOps combines remote agents and AI tools to offer flexible, US-based customer service outsourcing. With real-time performance dashboards and strong QA, it’s ideal for auto retailers needing transparency and scale.
Pros:
- 20+ years of CX experience
- Omnichannel support via the VirtualFlex platform
- High-quality assurance processes
Cons:
- May not suit businesses needing localized global support
Price: Minute-based pricing model
How to Choose the Right Automotive Call Center Services Provider
Choosing the right automotive call center outsourcing partner is just as important as deciding to outsource in the first place. Not all providers are the same. You need a team that understands the auto industry, works well with your systems, and treats your customers like its own. Whether it’s booking test drives or handling warranty calls, the right team should know how to support your dealership smoothly and professionally.
1. Look for Industry Experience
Choose a provider that has worked with car dealerships or auto brands. They should understand terms like warranties, roadside help, and lease plans.
2. Check Service Quality
Your outsourced customer care team should be polite, helpful, and able to solve customers’ problems fast. Ask about their training, feedback process, and the call monitoring software they use to ensure quality and compliance.
3. Assess Technology Integration
Modern call center services outsourcing providers should easily connect with your CRM, sales tools, and website chat systems. Look for smart tools that scale with your needs.
4. Ensure Flexibility and Scalability
Your contact center outsourcing company should offer flexible packages, so you can grow, slow down, or add features as needed.
5. Review Data Security Standards
Make sure they handle customer data carefully. Ask about their privacy policies and how they keep your information safe.
6. Read Customer Reviews
Look for reviews or case studies. A good reputation shows that they’ve delivered real results to other dealerships.
7. Ask About Reporting and Support
Make sure they provide regular performance reports. You should always know how your outsourcing of customer service is performing. Also, check if their systems work smoothly with your phone system, CRM, and support tools for better integration and visibility.
How Does Call Center Outsourcing Work?
Call center outsourcing is a simple process where you hire another company to handle your customer support. This helps you save time, cut costs, and still offer great service to your customers. Whether you’re a small used car dealership or a large auto brand, outsourcing can be shaped to fit your goals and the way you work.
1. Decide What to Outsource
Start by listing the tasks you want to hand over, like answering calls, booking service appointments, or solving customer issues. Many auto businesses choose to outsource customer service to save time and cost so that they can focus on selling.
2. Find the Right Partner
Look for call center outsourcing companies that understand the automotive space. Make sure they can handle your customers’ needs and adjust as your dealership grows.
3. Set Expectations Clearly
You’ll need a written agreement that covers work hours, data safety of the customers, and the services offered. This makes everything clear for both ends.
4. Connect with Their Team
The provider should work smoothly with your dealership systems. Many contact centre outsourcing companies can plug into your CRM and sales tools easily. Providers like Spyne offer automotive CRM integrations that keep your lead data, follow-ups, and communication in perfect sync.
5. Monitor and Improve
Keep checking how things are going. With regular reports, you’ll know if your outsourced customer care team is hitting your targets or if changes are needed.
Top 8 Benefits of Outsourced Call Centers
Outsourcing your call center can do more than just cut costs; it can improve how your entire business runs. For automotive companies, using call center outsourcing gives you access to trained agents, smart tools, and expert support, without having to manage it all in-house. Below are the top benefits of working with call center outsourcing companies to handle your support operations.
1. Cost Savings
One of the biggest reasons companies choose call center services outsourcing is to save money. You avoid the costs of hiring staff, setting up office space, and maintaining expensive equipment. Offshore teams also offer quality service at a lower price, helping you invest more in growth.
2. Faster Customer Support
With more agents and better systems, outsourced contact centre services let you respond quickly to every customer. Whether it’s a sales call, service question, or roadside help, support is fast, round-the-clock, and reliable.
3. Access to Industry Experts
When you outsource customer support, you get a trained team that understands your industry. In automotive, this also includes the use of technologies like AI cold calling that help agents engage leads more effectively and boost sales performance.
4. Scalability and Flexibility
Your business may be busy during certain months or slow in others. Contact center outsourcing services let you scale your team up or down without hiring or firing anyone, making your operations more efficient.
5. Better Technology and Tools
Top contact center outsourcing companies use advanced tech like call routing, CRM integration, analytics, and automation. You don’t have to buy these tools; they’re part of the package, improving your workflow and insights.
6. Focus on Core Operations
By handing over support tasks, you free up your team to focus on what matters most: sales, service, and customer relationships. This leads to better performance and faster growth.
7. Improved Customer Satisfaction
A quick, helpful call can build loyalty. With outsourced customer care, your brand delivers consistent, high-quality experiences every time. This can lead to more repeat customers and positive reviews.
8. Multilingual and 24/7 Support
Many customer care outsourcing companies offer agents who speak multiple languages and work across time zones. This means you can support customers across regions, day or night, without any delays. Some even use AI employees to handle basic queries instantly, freeing up your live team to focus on more complex issues.
6 Services You Can Outsource with Call Center Outsourcing
Call center outsourcing isn’t just about answering calls it covers a wide range of services. Whether you’re a small dealership or a large group, outsourcing lets you hand over tasks to trained professionals while you focus on sales. Below are common services businesses outsource call center services for.
1. Inbound and Outbound Call Handling
You can outsource customer service, like inbound calls for support or outbound calls for follow-ups. Inbound services include help with queries and feedback. Outbound services focus on lead outreach and retention. Many outsourced agents also use tools like CRM integrations and an auto attendant phone system to manage call flows efficiently and direct customers to the right department.
2. Telemarketing
Running a full telemarketing campaign in-house is expensive. Many turn to contact center outsourcing services to handle campaigns. Trained agents follow scripts and convert leads without added workload.
3. Lead Generation
Outsourced agents qualify leads and follow up fast. With the right contact center for outsourcing, you track calls, collect data, and reach better buyers faster.
4. Technical Support
If your business uses apps or tools, tech issues come up. An outsourced team handles these quickly, saving time and helping customers faster.
5. Customer Feedback and Surveys
Want to improve service? Use customer service outsourcing companies to collect feedback. These insights help you make better changes that customers will appreciate.
6. Appointment Booking
Many companies that outsource call centers use agents to book test drives and service visits. This keeps your schedule full and staff focused.
Best Practices for Managing an Outsourced Contact Center
Call center outsourcing can be a smart move, but it only works well if you manage it the right way. Once your customer calls are handled by an outside team, it’s still your job to make sure they represent your business properly. Here are a few simple best practices to help things run smoothly.
1. Use the Right Tools
Make sure your outsourced team works with the same tools you use. That includes your CRM, phone system, and dashboards to streamline communication and boost efficiency. When systems talk to each other, your team works faster, and your customers get answers quicker.
2. Set Clear Processes
Don’t leave your agents guessing. Give them clear steps to follow for common calls, especially regarding how to answer phone calls professionally. This ensures consistency, clarity, and a positive first impression for every customer. It saves time, avoids mistakes, and keeps service quality steady even on busy days.
3. Keep an Eye on Performance
Check how things are going regularly. Look at simple metrics like how long calls take, how happy your customers are, and how quickly issues get solved. This helps you spot problems early and fix them fast.
4. Communicate Often
Talk to your outsourced team regularly. A weekly call or quick update keeps everyone in sync. If there’s a problem, it’s better to catch it early than let it grow.
5. Train Your Team
Even if your support team is outsourced, they’re still part of your brand. Train them well. Share updates, common questions, and examples of how you want things handled. The better they’re prepared, the better they’ll serve your customers.
6. Keep the Tough Stuff In-House
Not every call should go to the outsourced team. Let them handle the routine stuff like booking, FAQs, or follow-ups. Keep high-priority or complex issues with your in-house staff who know your business best.
4 Challenges in Automotive Call Center Services
Call center outsourcing is a smart move for many auto businesses, but it’s not without its bumps in the road. Here are some common challenges you might face and why it’s important to plan ahead.
1. Too Many Calls at Once
When there’s a recall or a new car launch, the phones can blow up. Calls come in nonstop, and it’s hard to keep up. If your provider isn’t ready for busy times like this, customers will be stuck waiting, and nobody likes that. That’s why many dealerships rely on overflow call answering to make sure no customer call goes unanswered, even during high-volume spikes.
2. Keeping Customer Data Safe
Your call center handles a lot of private stuff, names, phone numbers, car details, sometimes even payment info. If that data gets into the wrong hands, it can hurt your business. The best call center outsourcing companies use strong security tools, clear rules, and strict training to protect your customers’ information.
3. Too Much Automation
Technology is helpful, but not when it feels cold or robotic. Some people just want to talk to a real person who listens. Good outsourcing companies know when to use tech and when to let a human take over.
4. Training Agents on Your Business
The auto world changes fast. New models, service rules, and warranty info come up all the time. If your outsourced agents aren’t trained well, they’ll give wrong answers or sound unsure. You need a team that learns quickly and keeps up with your latest updates.
How Our Automotive Call Center Outsourcing Process Works
At Spyne, we keep our call center outsourcing process smooth and simple. Here’s how we handle every customer call from start to finish:
1. We Receive the Customer
Customers reach us through calls, emails, or chat. Our team listens carefully and takes down all the important details.
2. We Understand the Problem
Once we know what the customer needs, we ask the right questions and gather all the information needed to help them.
3. We Help on the Spot
Our agents give quick help whether it’s a service query, product question, or technical issue. We try to fix things right there.
4. We Escalate If Needed
If the issue is more complex, we send it to a senior team member who can solve it faster and better.
5. We Follow Up
The support doesn’t end with the first call. Our team follows up to ensure the customer’s needs were met and gathers feedback for improvement.
6. We Keep Records
Every call is documented. We keep track of the problem, the solution, and the customer’s feedback so we can improve over time.
The Latest 6 Trends in Automotive Call Center Outsourcing
The way businesses handle automotive call center outsourcing is changing fast. To keep up with customer needs and offer better service, here are the top trends you should know about:
1. Support on Every Channel
Today’s customers don’t just call, they message on WhatsApp, chat on websites, or comment on social media. That’s why outsourcing companies now offer support across all these channels from one place.
2. Smarter Support with AI
Many contact center outsourcing companies now use tools like an AI call bot to understand what customers want, even before they say it. These bots speed up response times and improve overall call efficiency. These insights help agents give better, faster answers.
3. Personalized Conversations
One-size-fits-all support is out. Now, outsourced customer care focuses on making each conversation feel personal, whether it’s about a test drive, a repair, or financing.
4. Remote Help Tools
Agents can now offer technical support without being on-site. Using remote tools, they guide customers through common problems and reduce wait times.
5. Better Agent Training
To give great service, agents need to know cars inside out. That’s why the best call center outsourcing companies invest in regular training focused on car models, dealership processes, and service issues.
6. Helping Before You’re Asked
The latest trend? Solving problems before the customer even knows there’s one. This proactive approach builds trust and keeps people coming back.
Why Spyne is Best for Call Center Outsourcing
Spyne isn’t just another call center outsourcing company; it’s a purpose-built platform designed to simplify customer service outsourcing for car dealerships. With intelligent automation, conversational AI, real-time CRM sync, and automotive-specific workflows, Spyne helps you improve response times, reduce manual work, and close more sales, all without the overhead of an in-house team.
1. Seamless Lead Capture & Assignment
Spyne integrates directly with your automotive CRM to capture leads from phone calls, forms, or texts and assign them instantly to the right sales rep. This advanced contact center outsourcing feature ensures no lead slips through the cracks, boosting your dealership’s speed-to-lead and conversion rates.
2. Automated Follow-Up for Missed Calls
Spyne sends automated texts or emails to reconnect with prospects. This automated lead follow up system helps boost engagement and response rates without needing extra manpower. It ensures your customer service remains active, even when your in-house team is unavailable.
3. Smart Lead Prioritization with AI
Spyne uses AI to classify leads as hot, warm, or cold based on call behavior and interactions. By analyzing every AI phone call made or received, the system filters quality leads and directs them to the right rep. This helps your sales team focus on the best opportunities, something not all customer service outsourcing companies offer.
4. Centralized Conversation History
All communication calls, texts, and voicemails are stored in one place. Whether you’re using VoIP for car dealers or a hybrid system, Spyne ensures your team has full context before every follow-up.
5. Real-Time Sales Pipeline Tracking
With built-in pipeline visibility, Spyne allows managers to monitor test drives, follow-ups, and closing activity across your entire team. This improves your dealership’s sales pipeline management by giving real-time insights into each lead’s status. It’s a powerful tool within the broader scope of contact center in outsourcing solutions.
6. Instant Appointment Booking
Right after a call, sales reps can book test drives or showroom visits without switching tabs. This gives customers a smooth experience and makes your call center services outsourcing work more like an extension of your showroom. Spyne also supports AI phone answering service capabilities to ensure leads are engaged even when your in-house team is unavailable.
7. Call Outcome & Performance Analytics
Spyne tracks call results missed, connected, or pending follow-ups and turns them into actionable insights. These analytics are essential to refining your dealership’s call center in outsourcing strategy. The platform functions as an intelligent call center software solution, offering detailed reporting and automation for better performance tracking.
8. Multi-User Access & Team Controls
Spyne’s platform supports dealerships of all sizes with tools to manage team access, permissions, and activity across locations. Perfect for multi-rooftop businesses using outsourced contact centre services.
Conclusion
Outsourcing your automotive call center services helps you save time, reduce overhead, and offer better customer experiences. Whether it’s answering sales inquiries, managing appointments, or following up with leads, the right contact center outsourcing company can make a big difference. From flexible pricing to smart AI workflows, modern outsourced customer support solutions help your dealership run smoother and convert more leads. As competition grows, you need a service that’s fast, reliable, and built for automotive. Spyne delivers all that and more with CRM integration, AI follow-ups, and real-time performance tracking tailored to dealerships. Ready to simplify your operations and boost results? Book a free demo today and see how Spyne can transform your customer communication.
