Data-Processing

Data Processing

This Data Processing Addendum (“DPA”) forms part of the Spyne’s Terms of Service (“Agreement”) between Eventila technologies pvt ltd and the User. The User entered into this DPA on behalf of itself, the purpose of this DPA is to reflect the parties’ agreement regarding the processing of Personal Data in accordance with the requirements of Data Protection Legislation as defined below.

1. Definitions

“Data Protection Legislation”means all applicable legislation relating to data protection and privacy including the EU Data Protection Directive 95/46/EC and and 2002/58/EC and any regulations which amend or replace any of them, including the General Data Protection Regulation (GDPR).
“Data Processor”, “Data Controller”, and “Data Subject” shall be interpreted in accordance with applicable Data Protection Legislation.
“Subprocessor”means a third-party services engaged by Spyne to process personal data.
“Personal Data”means information relating to an identified or identifiable individual. This includes but not limited to information the User provided in their account and information relating to Clients who engages in a transaction through the User’s website.
Terms not otherwise defined here shall have the meaning as set forth in the Agreement.

2. Processing of Personal Data

The parties agree that User is the Data Controller and that Spyne is its Data Processor in relation to Personal Data that is processed in the course of providing the Services. User shall always comply with Data Protection Legislation in respect of all personal data it provided to Spyne pursuant to the Agreement.
Spyne will process the Personal Data as a Data Processor, only for the purpose of providing the Services in accordance with the Agreement or with instructions from the User (including instructions provided through the User's Account).
User agrees that the Personal Data will be collected in compliance with Data Protection Legislation, including all legally required consents, approvals and authorizations. Upon Spyne’s request, User shall provide adequate proof of having properly obtained all such necessary consents, authorizations and required permissions.
If Spyne is required by law to process the Personal Data for any other purpose, Spyne will provide the User with prior notice of this requirement, unless prohibited by law.
Spyne may transfer Personal Data away from the location it which it was originally collected (i.e. outside of the EEA), in such case, Spyne will ensure the transfers will be completed in compliance with mechanisms that is recognized under the relevant Data Protection Legislation as providing an adequate level of protection for data transfers.
Following termination of the Agreement, on the User’s request, Spyne will delete all Personal Data processed, unless it is required by applicable law to retain the Personal Data.

3. Security

Spyne will implement and maintain appropriate technical and organizational measures to protect the Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data. These measures shall be appropriate to the harm which might result from any unauthorized or unlawful processing, accidental loss, destruction, damage or theft of Personal Data and appropriate to the nature of the Personal Data which is to be protected.
Spyne will ensure that all Spyne personnel required to access the personal data are informed of the confidential nature of the personal data and comply with the obligations sets out in this DPA.
Spyne will notify the User promptly upon becoming aware of and confirming any accidental, unauthorized, or unlawful processing of, disclosure of, or access to the Personal Data. Spyne will also take action to investigate the incident and reasonably prevent or mitigate the effects of the case.

4. Sub-processors

Spyne may use Subprocessors to process the Personal Data. The use of Subprocessor to process the Personal Data will follow Data Protection Legislation and will be governed by a contract between Spyne and Subprocessor.
Sub processors will be permitted to process personal data only to deliver the services Spyne has requested, and they shall be prohibited from using Personal Data for any other purpose. A list of our current Subprocessors is available upon request by sending an email to hello@spyne.ai
In the case where the sub-processor further engages with other processor to process Personal Data, they will respect the obligations set out in this DPA.

5. Information Requests and Audits

Spyne will promptly notify the User of any complaints, questions or requests received from Data Subjects regarding the Personal Data.
When applicable, Spyne will assist the User in fulfilling your obligations in relation to Data Subject requests under the applicable Data Protection Legislation, to the extent that the information is available to Spyne and that you cannot otherwise obtain the relevant information. User shall be solely responsible for responding to any Data Subjects’ requests and user shall reimburse Spyne for the costs arising from this assistance.
Upon request, Spyne will provide all reasonable assistance to the User in respect to exercising its audit rights. Given the purpose of the audit is to verify the Processing of personal data in accordance with this DPA. Prior to the audit, parties will agree on the duration and scope. The request from Users in this aspect shall be reasonable to the extent required by the Data Protection Legislation and Users will be responsible for any cost incurred with regards to the resources and time spent by Spyne.
Upon your written request, Spyne will destroy all Personal Data in its possession or return the Personal Data to User, as requested. This requirement will not apply to the extent Spyne is required by applicable law to retain some or all of the User’s Data. User Data on backup servers is protected from any further processing, except to the extent required by applicable law.

Miscellaneous

This DPA only applies where the Personal Data originates from the EEA or is otherwise subject to the Data Protection Legislation through the process of Personal Data during providing Services to the User.
The terms of this Addendum shall be governed by and interpreted in accordance with the laws of Canada applicable therein, without regard to principles of conflicts of laws.
In the event of any conflict or inconsistency between the terms of the Agreement and this DPA, the provisions of this DPA shall prevail. This DPA might be amended from time to time. Any claims brought under this DPA will be subject to the same terms and conditions, including the exclusions and limitations of liability, as are set out in the Agreement.