Thank you for using Spyne or visiting our
website. We are committed to protecting the privacy of your data and
this policy explains what we collect and how we use your personal
information. This policy may be amended as we release new features,
or when legal requirements arise. We encourage you to review this
policy from time to time to stay informed of any changes that might
When we say “Spyne”, “we”, or “us”, we are referring to
Eventila technologies pvt ltd. Spyne provides users with tools to
help them create and manage photo galleries and more through the use
of its web application, website hosting services and other tools and
services (the "Services”). When we say “Users”, we are referring to
customers who are visiting our site or are using our Services. When
we say “Clients”, we are referring to customers who are visiting or
using our Users’ sites.
2. What information do we collect?
- Account Information: To create
an account, we collect your email address, business name, business
website. To use the Services, we collect the information you
voluntarily provided through your Account, including information
about your Clients that you share with us (email addresses,
names). For Clients who use the store functionalities in your
gallery, we collect the information Clients provide during
- Log data: When you
access or use our website or services, our servers will
automatically record log data which may include IP addresses,
device and browser configurations, date and time of access,
browsing times and loading errors if applicable.
- Usage data: We may
collect data on how you use the Services, such as gallery creation
date and time, timestamps of communications you sent out via the
- Information from third party
services: We may collect information through other services you
integrate with (such as Lightroom), information collected will be
all in accordance with the authorization procedures of the
- Additional information: We may
collect additional information when you contact us for support,
communicate with us via social media channels or contact us
through third-party services.
3. How do we collect your information?
- Information you provided
directly: When you sign up for an account or use the Services,
you provide account and transaction related information through
your account. These may include your profile information, Client’s
name, email and photos, your communication preferences. For
Clients, these may include billing/shipping information provided
when purchasing from a project.
- Information from
your use of the site and Services: When you visit the website or
use the Services, we collect information of your activity and
usage from your interaction with the site. These may include your
IP address, browser and device information, timestamps of your
interactions on the site. This information is mainly collected
automatically using cookies or other similar technology. You can
- Information from
other sources: We may collect information from other services
such as third-party service providers, payment processors, or
advertising services. These may include device and location
information, limited information on your card used for payment,
prior visits to our website, or whether you opened an email
4. How do we use the information we collect?
We use the information collected primarily to provide you with
the Services you signed up for and to support our legitimate
interests in operating our Services and business.
- To provide you with the services
you signed up for: We will use the information you provided to
enable you to create projects, websites, to communicate with your
Clients, to facilitate payment and order processing and any other
services requested by you. This also includes sharing this
information with third-party service providers in order to provide
the services (such as emailing a Client). When we need to share
information, we take the steps to ensure that only the necessary
information is shared, and the information is protected and being
used in accordance with this policy.
- To maintain and
improve our services: We use the information collected to analyse
our site performance and measure the usage of feature
- To verify your
identity: When we need to authenticate your account to provide
you support, or if concerns arise regarding identity theft. We use
the information to verify your identity.
- To personalize your
experience and advertise our services: We may use the information
to conduct our advertising and marketing campaigns and referral
program. You may opt out of certain ad targeting and retargeting
services with the third-party advertising networks directly.
- To communicate with
you about our services: We will send you emails about
transactions on your account, technical notices, and feature
announcements. You may change your notification settings in your
account or contact us at any ti
- To provide you with
support: When you contact us for help, we will use the
information to assist you in your use of the Services.
- To meet legal
requirements: We may need to use the information to comply with
legal requests such as court orders, request by public
authorities, and any other other appropriate legal mechanisms.
5. How do we share the information we
- Third-party Service Providers:
We share your information with our third-party Service Providers
who provide and support our Services. We will only share
information that is necessary for the third-party to complete the
service and require them to use the information a manner that is
consistent with this policy. Examples of Service Providers include
hosting and content delivery services, customer support management
services and payment processors.
- User’s instruction:
We will share and disclose the personal information only on your
instruction, provided they are part of the functionality of the
Services and they follow applicable law.
- Change in business:
In the case of a merger, acquisition, financing, reorganization or
sale, information collected may be shared on the basis that it is
subject to standard confidentiality arrangements.
- To comply with the
law: Information may be disclosed if it is deemed necessary to
comply with the law and court order, to protect the rights of
individuals and to fulfill law enforcement requirements.
- Marketing: We may
share information with third-party advertising networks (such as
Facebook and Instagram) in order to deliver relevant
advertisements to you and to manage our communications with you.
We do not use your content for this purpose.
6. How do we protect the information we
Spyne follows industry standards on the management of personal
information. We employ technical and administrative safeguards
intended to protect against accidental or unlawful destruction,
loss, alteration and disclosure of personal information. We maintain
security measures such as the use of redundancies and employ
firewalls to protect against unlawful access and network
vulnerabilities. No method of storage and transfer of information
over the Internet is absolute secure, while we have safeguards in
place, we cannot guarantee the absolute security of your personal
7. Data Retention
We will retain your information for as long as your account is
active or if needed to provide you with the Services. We may also
retain and use your information in order to comply with our legal
obligations, resolve disputes, to enforce our agreements and to
protect our and others’ interests. We may continue to store your
information for a reasonable amount of time after you cancel your
paid subscription or becomes inactive, in the case that you wish to
reactivate your account. You may delete your Account in your account
dashboard or by contact us at email@example.com in which case your
information will be deleted. Anonymized information that are not
identifiable to a person might be retained to help us improve our
8. International information transfer
As part of providing the Services to you, your personal
information might be transferred, stored or processed in a country
other than where you are located. Spyne will ensure the transfers
will be completed in compliance with mechanisms that is recognized
under the relevant Data Protection Legislation as providing an
adequate level of protection for data transfers. Specifically, for
residents of the EEA, we will ensure the data transfer is completed
in accordance to the Standard Contractual Clauses (EU Model Clauses)
and Canada’s Personal Information Protection and Electronic
Documents Act (PIPEDA).
9. Your Rights
You have the rights over your personal information. Subject to any
exemptions provided by law, we take reasonable steps to allow you to
access, correct, amend, delete, port, or limit the use of your
personal information. You can usually manage your information simply
by logging into your account and editing your information directly
in the dashboard. If you cannot perform these actions yourself, you
can contact us at firstname.lastname@example.org
for assistance. Please note that we may ask you for proof of account
ownership and/or identity before fulfilling your request.
If you are located in the European Economic Area (EEA), we
will normally collect personal information from you only where, a)
we have your consent to do so, b) where we need your personal
information to fulfill a contract with you, or c) where the
processing is in our legitimate interest in providing the services.
In most cases, if you do not provide the requested information, we
will not be able to provide the service to you.
If you are a User and wish to exercise these rights, please reach
out to us at email@example.com. If
you are a Client of a User and wish to exercise these rights, please
contact the User you interacted with directly -- we serve as a
processor on their behalf and can only forward your request to them
to allow them to respond.
10. Contact information
practices, or if you are looking to exercise any of your rights. You
may contact us at firstname.lastname@example.org