25%
Higher demand capture
McGrath Acura of Westmont handles 3,000+ monthly inbound calls across sales and service, but slow response times and unattended after-hours calls were costing them conversions. Spyne helped them close the gap.
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McGrath Acura had strong inbound demand across both sales and service, but slow speed-to-lead and unstructured handling of after-hours and overflow calls meant high-intent buyers were dropping off before entering the booking pipeline.
Delayed responses to sales inquiries caused high drop-offs among high-intent buyers.
After-hours and overflow calls remained largely unaddressed by the in-house team.
Lack of standardized scripts reduced the ability to qualify and convert inbound demand.
No structured system existed to nudge customers toward immediate booking action.
McGrath Acura deployed Spyne's Converse AI Sales Inbound and Service Inbound Agents to deliver instant, consistent responses across every channel, day or night.
AI-driven engagement improved speed-to-lead across both sales and service inquiries.
Overflow and after-hours calls were captured automatically, without reliance on human agents.
AI conversations qualified leads against standardized criteria and routed them to the right next step.
Conversion intelligence used incentive-based prompts to drive same-day showroom and service visits.
Higher demand capture
Bookings during after-hours
Qualified-to-booking rate
Additional monthly appointments
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