30 min
25%
Higher demand capture
McGrath Acura of Westmont Captured 15% More Leads After Hours with Spyne's Vini AI
McGrath Acura of Westmont handles 3,000+ monthly inbound calls across sales and service, but slow response times and unattended after-hours calls were costing them conversions. Spyne helped them close the gap.
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Challenges
McGrath Acura had strong inbound demand across both sales and service, but slow speed-to-lead and unstructured handling of after-hours and overflow calls meant high-intent buyers were dropping off before entering the booking pipeline.
01
Slow Speed-to-Lead
Delayed responses to sales inquiries caused high drop-offs among high-intent buyers.
02
After-Hours Gaps
After-hours and overflow calls remained largely unaddressed by the in-house team.
03
Inconsistent Handling
Lack of standardized scripts reduced the ability to qualify and convert inbound demand.
04
No Urgency Triggers
No structured system existed to nudge customers toward immediate booking action.
Solution
McGrath Acura deployed Spyne's Converse AI Sales Inbound and Service Inbound Agents to deliver instant, consistent responses across every channel, day or night.
01
24/7 Instant Response
AI-driven engagement improved speed-to-lead across both sales and service inquiries.
02
Full After-Hours Coverage
Overflow and after-hours calls were captured automatically, without reliance on human agents.
03
Consistent Lead Qualification
AI conversations qualified leads against standardized criteria and routed them to the right next step.
04
Same-Day Visit Nudges
Conversion intelligence used incentive-based prompts to drive same-day showroom and service visits.
Results
15%
Bookings during after-hours
40%
Qualified-to-booking rate
50+
Additional monthly appointments
Our Customers Testimonials
Take a moment to discover what our clients say about us
★★★★★
"Vini is personable, fun, smart, and most don't know she is AI! The customer service from Spyne is the best. They always take our feedback, requirements, and are willing to do whatever it takes to make it work for us."
★★★★★
"Agility is everything today, youʼve got to move at the speed of the market or youʼre left behind. Spyne gives us that edge. We stay sharp, we differentiate, and we stay ahead. The innovation and flexibility that Spyne brings have made a real impact across our operations."
★★★★★
"Vini AI helped us capture and respond to leads we were previously missing, especially beyond business hours, while also improving how we engage and convert inbound inquiries."
☆☆☆☆☆
"Vini AI has been working very well for us, especially in covering after-hours service demand and setting appointments that we would have otherwise missed."
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