30 min
35%
Higher demand capture
Feldmann Imports Unlocked 25% More Service Appointments with Spyne's Vini AI
Feldmann Imports, Minnesota's #1 authorized Mercedes-Benz dealer, was losing service demand to after-hours and peak-closing call spikes. Spyne helped them capture every opportunity, day or night.
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Challenges
Feldmann Imports runs a high-volume BDC serving a loyal luxury customer base, but a significant share of inbound service demand was arriving outside staffed hours. Compounding the issue, a prior AI tool lacked scheduling integration, creating broken booking journeys that fell short of Mercedes-Benz service standards.
01
High After-Hours Volume
25–35% of calls arrived after hours, with the highest weekly volumes on weekends.
02
Closing-Time Call Spikes
The highest daily call volume hit at 6 PM, exactly when the dealership closed.
03
Broken Scheduling Workflows
The prior AI agent lacked scheduling integration, creating manual follow-up work for the BDC.
04
Premium Experience Gaps
Disconnected booking journeys undermined the luxury service standard Mercedes-Benz customers expected.
Solution
Feldmann Imports deployed Spyne's Vini AI Service Inbound Agent with full Tekion integration, delivering 24/7 call coverage and end-to-end appointment booking accuracy.
01
24/7 Conversational Coverage
Vini AI deployed across all channels to capture leads around the clock.
02
Automated Overflow Handling
Overflow and after-hours calls were captured without reliance on human agents.
03
Tekion-Integrated Booking
Direct integration with the dealership stack enabled real-time appointment scheduling.
04
Natural-Voice Experience
Conversational AI delivered the premium, human-quality interactions luxury customers expect.
Results
25%
Lift in service appointments
46%
Qualified-to-booking rate
50+
Additional monthly appointments
Our Customers Testimonials
Take a moment to discover what our clients say about us
★★★★★
"Vini is personable, fun, smart, and most don't know she is AI! The customer service from Spyne is the best. They always take our feedback, requirements, and are willing to do whatever it takes to make it work for us."
★★★★★
"Agility is everything today, youʼve got to move at the speed of the market or youʼre left behind. Spyne gives us that edge. We stay sharp, we differentiate, and we stay ahead. The innovation and flexibility that Spyne brings have made a real impact across our operations."
★★★★★
"Vini AI helped us capture and respond to leads we were previously missing, especially beyond business hours, while also improving how we engage and convert inbound inquiries."
☆☆☆☆☆
"Vini AI has been working very well for us, especially in covering after-hours service demand and setting appointments that we would have otherwise missed."
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