Webinar
Rethinking Dealer Growth: Operations, Experience, Retention
Join fellow dealership leaders for an exclusive session with Nolan, GM at Twin Pine Ford of Hamburg. With 20+ years spanning service advisor to dealership leadership and appearances across leading automotive stages like ASOTU CON, he brings hands-on lessons on smarter ops, customer experience, and retention.
30th September 2026
12:30 PM EST | 9:30 AM PST
About the Webinar
In this webinar, Nolan will draw on 20+ years across sales, service, fixed ops, and dealership leadership. Along with Dave Purgason, he’ll break down what holds stores back, why processes fail under pressure, and how smarter operations and technology can improve performance and retention.
What You Will Learn?
Real-world takeaways and actionable changes today’s dealerships can use to tighten operations, create team capacity, improve execution, and keep more customers coming back.
Learn what years across sales, service, and fixed ops taught Nolan about solving dealership problems at the root, not treating symptoms.
See what keeps processes working when the store gets busy, with clearer ownership, accountability, and smoother department handoffs.
Pinpoint where follow-ups, scheduling, admin, and repetitive customer communication are eating into your team’s day.
Walk away with three actionable insights to improve execution, strengthen retention, create capacity, and put AI to better use across dealership.
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