Webinar: David Long on the Future of BDC | July 16th | 5 AM PST
Is another dealership getting paid for your customers’ open recall repairs?
Spyne’s AI recall agent connects your customer records with open recall data to find the owners you need to reach. With recall automation AI, it handles calls and follow-ups while your BDC and service teams focus on their day-to-day work.
Trusted by 3600+ Dealerships 
Turn Open Recalls Into Booked Visits in Three Steps
Enter Your Dealership
Enter your dealership website and we’ll identify your franchise and match your customer database against open OEM recall campaigns, VIN by VIN.
AI Agent Takes Over
Our AI recall agent calls affected owners, sends a follow-up text after a missed call, and keeps reaching out until the customer is ready to schedule the repair.
Get the Repair Booked
Appointments go straight to your service schedule, helping you bring more open-recall customers back for manufacturer-paid repairs before they go elsewhere.
Designed to grow what matters most
Turn missed recall opportunities into scheduled, manufacturer-paid service visits without adding more work for your team.
A multi-channel strategy built to beat competitors and secure your recall revenue
Beats Competitors on Every Channel
Reaches affected drivers the moment a recall drops, keeping service revenue at your store.
Re-Engages Lapsed Customers
Uses OEM warranty work as a zero-cost hook to reconnect with lapsed owners.
Schedules Repairs On the Spot
Handles scheduling questions instantly and secures the appointment on the initial call.
Flags Unfixed Trade-Ins
Scans incoming trade-ins and lot units automatically to clear safety notices fast.
How Pinnacle Auto Network booked 140+ recall appointments in 30 days with zero added staff workload.
We had thousands of open recall VINs sitting in our CRM that we just didn’t have the bandwidth to call. The agent matched the records and booked over 140 recall appointments in the first month alone without our team lifting a finger.David VanceVice President of Fixed Ops, Pinnacle Auto Network
Never let an open recall sit unanswered on your customer list.
Try NowWhat Is AI Recall Management in Automotive?
AI recall management uses AI to help dealers identify vehicles with open recalls, reach affected customers, and follow up until the next step is clear. It brings recall data, customer outreach, and service scheduling into one workflow. This helps dealers stay proactive instead of relying only on manual recall follow-ups.
Why Do Dealers Need AI Recall Management Software?
Open recalls can easily get overlooked when customers miss OEM notices or dealership calls. AI recall management software helps dealers automate outreach, follow-ups, and appointment coordination without adding more work for the BDC or service team.
1. Reach Customers Who Miss the First Call
Not every customer responds to the first recall message or dealership call. AI can continue the conversation through automated voice and SMS follow-ups, giving dealers more opportunities to reach customers with open recalls.
2. Keep Recall Follow-Ups Consistent
Manual follow-ups can be difficult to manage when service teams are already handling daily customer requests. AI recall management keeps outreach consistent, so customers do not get lost between the initial notification and service appointment.
3. Turn Open Recalls Into Service Opportunities
An open recall can also create an opportunity to bring a customer back into the service lane. By reaching customers and helping them schedule service, dealers can connect recall campaigns with actual service visits.
4. Reduce the Load on BDC and Service Teams
Recall outreach involves repetitive calls, messages, and follow-ups that take time away from other customer conversations. AI can handle these routine interactions while your team steps in when a customer needs more personal assistance.
5. Keep the Recall Process Moving
Recall management should not stop after a customer is contacted. AI can help move each conversation forward, from the initial outreach to follow-up and service scheduling, giving dealers a clearer view of where each recall stands.
How AI Recall Agent Helps Dealers?
An AI recall agent can contact customers, explain the reason for the outreach, answer basic questions, and guide them toward scheduling service. With automated voice and SMS follow-ups, dealers can keep recall conversations moving while their teams focus on customers who need human assistance.
1. Start With Proactive Recall Outreach
Instead of waiting for customers to respond to a recall notice, an AI agent can proactively reach out to affected customers. This gives dealers a more direct way to start conversations around unresolved recalls.
2. Use Voice and SMS Together
Different customers prefer different ways to communicate. AI-powered voice outreach can start the conversation, while SMS can be used for follow-ups, reminders, and appointment details when a customer does not answer the call.
3. Answer Questions During the Conversation
Customers may have basic questions about why they are being contacted or what they need to do next. The AI recall agent can handle common questions and guide the customer toward the appropriate next step.
4. Help Book the Service Appointment
The goal of recall outreach is not simply to make contact. The agent can help move the customer toward scheduling service, connecting the recall conversation with the dealership’s service appointment workflow.
5. Follow Up Without Manual Effort
Customers may not answer on the first attempt or may ask to be contacted later. AI can manage these follow-ups automatically, helping dealers stay engaged without requiring BDC teams to track every conversation manually.
Spyne’s AI Recall Management Software for Automotive Dealers
Spyne’s AI Recall Agent helps dealers turn open recall data into proactive customer conversations. It combines AI-powered outreach with follow-ups and service scheduling to help dealers move customers from an open recall to a booked service appointment.
1. Identify Customers With Open Recalls
Spyne’s recall workflow brings recall information together with relevant customer and vehicle data. This gives dealers a clearer starting point for identifying customers who may need recall-related outreach.
2. Reach Customers With AI Voice
The AI agent can make recall-related calls and engage customers in a natural conversation. It can explain the purpose of the call, handle basic responses, and help determine the appropriate next step.
3. Follow Up With SMS
If a customer misses a call or needs additional information, SMS provides another way to continue the conversation. Automated follow-ups help keep recall outreach active without adding another manual task for the dealership team.
4. Connect Customers to Service Scheduling
Once a customer is ready to take action, Spyne can help move the conversation toward a service appointment. The workflow can connect with scheduling systems to make the transition from recall outreach to booking easier.
5. Track the Recall Journey
Dealers need visibility into what happens after outreach begins. Spyne’s recall workflow is designed to help teams track customer engagement, responses, and appointments across the recall process.
Why Spyne’s AI Recall Agent?
Reach More Customers With Open Recalls
Spyne’s active recall AI proactively reaches customers with open recalls through AI voice and SMS, helping dealers keep recall conversations moving instead of waiting for customers to respond.
Keep Every Recall Conversation Moving
Recall automation AI handles calls, responses, and follow-ups at scale, helping dealers stay consistent with outreach while reducing the manual work involved in recall management.
Turn Recalls Into Service Visits
Spyne’s AI recall agent guides customers from recall outreach to service scheduling, helping dealers connect automotive recall and retention services with more service opportunities.
Simplify Your Recall Workflow
With recall management software handling repetitive outreach and follow-ups, dealers can spend less time managing recall lists and more time assisting customers who need their team.
Put Your Open Recalls on Autopilot Before Another Dealer Books Them.
Try NowQuestions
dealerships always ask
What is an AI recall agent?
An AI recall agent is software that helps dealerships manage open vehicle recalls through automated customer outreach. It can identify affected customers, make AI-powered calls, send follow-up texts, and help schedule recall repairs.
How does AI recall management work for dealerships?
AI recall management matches customer and vehicle records with open recall campaigns, identifies affected owners, and automates outreach. The workflow can then guide customers toward scheduling their recall repair with the dealership.
What does AI recall software do?
AI recall software helps automate the repetitive work involved in recall management. It can support VIN matching, customer calls, SMS follow-ups, appointment scheduling, and recall tracking.
Can AI recall software contact customers automatically?
Yes. AI recall software can automatically contact customers with open recalls through voice calls and SMS. Dealerships can control campaigns and review the workflow before customer outreach begins.
How can AI help dealers get more recall appointments?
AI can proactively contact customers who have open recalls and follow up when they do not respond. By connecting customer conversations with service scheduling, it can help move more recall cases toward booked appointments.
What is recall automation AI?
Recall automation AI uses artificial intelligence to automate recall-related tasks such as customer outreach, follow-ups, and appointment coordination. It helps dealerships manage recall campaigns without relying entirely on manual BDC or service-team work.
How does active recall AI help dealerships?
Active recall AI proactively reaches customers with unresolved recalls instead of waiting for them to respond to a notice. It can make calls, send follow-up messages, answer common questions, and help customers take the next step toward service.
Can recall management software match customers by VIN?
Yes. Recall management software can match customer vehicle records with open recall campaigns using the vehicle identification number (VIN). This helps dealerships identify which customers may need recall-related outreach.
Can AI recall software schedule service appointments?
Yes. AI recall software can guide customers from recall outreach to service scheduling when connected to the dealership’s scheduling workflow. This helps reduce the gap between contacting a customer and getting the repair booked.
What should dealers look for in recall management software?
Dealers should look for recall management software that supports accurate VIN matching, proactive customer outreach, automated follow-ups, service scheduling, campaign controls, and clear recall tracking. Integration with existing dealership systems can also simplify the workflow.
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